Opera Housekeeping 9:00am - 11:00am
Opera Kick off Meeting - Hotel Leaders only 11:30am - 12:30pm
Opera Configuration 2:00pm - 5:00pm
Opera Configuration 8:00am - 5:00pm
AOH Trainer Arrival 9:00am - 5:00pm
Marriott Rewards 1:00pm - 2:30pm
Marriott Rewards 3:00pm - 4:30pm
Art of Hosting 9:00am - 4:30pm
Marriott Rewards 11:00am - 12:30pm
Opera Core Class - Front Office and Group Housing - AM Session 10:45am - 2:45pm
Opera Core Class - Front Office and Group Housing - PM Session 5:00pm - 9:00pm
Opera Group Build 8:30am - 5:30pm
Bar Setup 9:00am - 4:30pm
Outlet Concept Review 9:00am - 1:30pm
ABC's of Housekeeping 9:00am - 11:00am
Kitchen Zoning / Prep 9:00am - 1:30pm
Banquets Steps of Service 9:00am - 5:00pm
Biohazard Training 11:00am - 1:00pm
ECOLAB Training 1:00pm - 3:00pm
Great Food Safe Food 2:00pm - 5:00pm
Laundry Training 3:00pm - 5:00pm
Bar Steps of Service 9:00am - 4:30pm
Kitchen Zoning / Prep 9:00am - 3:00pm
Banquet Zoning 9:00am - 5:00pm
Steps of Service / Bar Training 9:00am - 3:00pm
Housekeeping LSOP's 10:30am - 11:30am
Vacuum Vendor Training 11:30am - 1:00pm
Initial Room Prep and Staging/ Brand standards 1:00pm - 3:00pm
Ops Training / Keys/ Cash Handleing/HR 1:00pm - 2:00pm
Ops Training / Keys/ Cash Handleing/HR/ 2:00pm - 3:30pm
ECOLAB Training 3:00pm - 5:00pm
Guest Room Security / Master Key Procedures / Sharps Kit Training 3:00pm - 5:00pm
Bar and Restaurant Zoning 3:00pm - 5:00pm
Micros/ Elite Pantry Training 3:00pm - 5:00pm
Welcome to MARSHA 8:30am - 5:30pm
Coffee Break Setup 9:00am - 11:30am
MICROS Training 9:00am - 12:00pm
Room Prep Day 1 Room Inspections 9:00am - 3:00pm
Food Show 1:00pm - 5:00pm
How to Pre/Stock Cart 3:00pm - 5:00pm
MARSHA Mini Hotels 8:30am - 12:30pm
Bar Service Training 9:00am - 3:00pm
Breakfast Test Meal 9:00am - 12:00pm
Room Prep Day 2 Room Inspections 9:00am - 3:00pm
Test Meal Prep 9:00am - 11:00am
Test Meal Plated Lunch 11:00am - 3:00pm
Mobile Check- In 1:00pm - 2:00pm
Lunch/Dinner Test Meal 1:00pm - 5:00pm
Guest Response/ Requests Training / DNDs 3:00pm - 5:00pm
Mobile Services (Sales Force) 3:30pm - 5:00pm
Opera Accounting 8:30am - 4:45pm
Breakfast Test Meal Buffet 9:00am - 12:00pm
Breaking Out The House Training 9:00am - 10:00am
Lost & Found Training 10:00am - 11:00am
Banquets Test Meal 11:00am - 1:00pm
Room Prep Day 3 Room Inspections 11:00am - 5:00pm
Final Room Walk/Clean Punch List 9:00am - 1:00pm
Final Public Space Clean 1:00pm - 3:30pm
Lunch/IRD/Dinner Test Meal 1:00pm - 5:00pm
Personalized Service 3:30pm - 4:00pm
Opera Night Audit 3:30pm - 5:30pm
Linen Closets 3:30pm - 5:00pm
OPENING DAY! 9:00am - 3:30pm
Opening Day 3:00pm - 11:00pm
MARSHA Inventory Balancing 8:30am - 12:30pm
Opera OXI and Marriott Rewards 9:30am - 12:00pm